Wondering what it looks like to work with one of our world class rental consultants? Go on walk-through of our party and tent rental process with Angi as she recounts one of our recent weddings!
Location: Le San Michele, Austin TX
Date: May 11, 2019
Rental Consultant: Angi 🙂
In March, I received an inquiry from Emily regarding a tent rental for her May wedding. She was originally contacting us for a rain plan option for her venue. I contacted her and got the information needed to build a quote for the rain plan tent rental. During our initial conversation, I mentioned that we also provided other rentals such as tables, chairs, linen, and tabletop items. Emily was pleased to hear as there were items that she needed for her reception. I invited her into the showroom to come check us out.
The day Emily came into our showroom, she brought her fiancé and her wedding planner as well. We discussed their rental item needs and browsed the showroom. Emily and her planner began putting different tabletop sets together, looking for the right one for the bride’s vision of her reception. Once she decided on a few items she liked, we reworked the quote and added linen, tables, chairs, china, glassware and flatware to the order. During our discussion, I recommended the use of a larger tent to have the reception under with our café lighting to add that outdoor garden feel that the venue already provided. She loved the idea and booked them as well. Emily’s wedding planner, Krystal, and I worked out all the details to help build the Bride’s magical day!
After the meeting in the showroom and the revision on the quote, Krystal and I kept in communication through the duration of the rental. As we went on, the rental needs continued to vary based on RSVPs and the fluctuating weather.
“Thank you SO much for all your help and your hard work for them. I will absolutely keep you in mind for my other clients! Hope to see you again soon 🙂 “
Due to the venue’s restrictions, we had to deliver the day of the wedding. Our crew had to have the entire job complete (set up of tents, tables, and chairs) by 3:30 pm that afternoon. They were able to have everything complete and ready to go on time and were out the next morning for the pick-up.
The order required steady communication given the time constraints of the setup and the number of items the client was renting from us. It was a team effort between the office, warehouse, tent crew that ensured a successful setup and tear down for Emily’s wedding. Everything went smoothly on the wedding day. Even the last-minute addition of a tent for catering was no hassle for our operations and crew.