FAQ and Policies

Frequently Asked Questions

 

How do I place an order?

You have many options for placing an order. Contact a member of our sales team by calling or emailing the Bright location nearest you.  You can also reach us online by using Bright On to place your order or fill out the Contact Form.

Which Bright store is closest to me?

We have several locations in California, Arizona, and Texas to serve you. Check out our Locations page to find the store nearest you.

What is Bright On? How do I sign up?

Bright On is your online account portal, it allows you access to add / update your orders anytime day or night. You also have access to download copies of future orders and past invoices as well as making payments on account. To get started, click here to register for an account.

Do you have a showroom?

Yes, we encourage you to visit one of our showrooms to view our rental collection. Appointments are always encouraged, please contact us today to schedule. Showroom Hours vary by location, click here to see location hours.

What services do you offer?

In addition to the extensive collection of rental products in our catalog we also offer a full range of production equipment including tenting, lighting, staging, dancefloor, draping and custom work. We also provide site surveys and support obtaining proper permitting when required.

I would like to see how my event will fit in the venue space. How can you help?

We have a full-service CAD Team ready to help you visual your event space.

What if I need planning help?

We are experienced event professionals who enjoy helping clients plan their special occasions. Contact us today and let us know how we can help.

Can Bright refer a caterer or event planner?

We work with the best in the business! Bright can recommend an event professional who will be a good fit for your type of event, scale and budget, etc.  Speak with an event consultant to learn more.

 How far in advance should I place my order?

The best answer is as far in advance as possible. We have large quantities of our inventory items, but they do end up fully booked from time to time. We will make every effort to provide the items requested at the time the order is placed.

Can I change my order?

Yes. You may make additions and modifications up to 2pm three (3) days before delivery or will call pickup. You can easily make these changes online with Bright On! If product is available, we will accommodate requests for increased quantities. Please refer to our cancellation policy to avoid charges related to cancelling items.

Will Bright deliver my rental items?

Yes. We offer curbside delivery and pickup service for an additional fee. It is highly recommended someone is available on site to meet the truck and sign for the delivery. Standard delivery rates apply during business hours. Before or after-hour deliveries and pickups are available with prior arrangement for an additional fee. Please refer to our planning guide for more information. Please read about our truck sizes to make sure we can deliver to your venue.

How will I know when to expect my delivery?

We are excited to announce the new Bright app, available in the Apple App Store and Google Play. You will have access to real time delivery information on the day of the scheduled delivery and pickup. To get started, click here to register for an account.

Will Bright set up the rental items?

Yes. Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup. Please refer to our planning guide or ask your event consultant for more details.

Do I need to return my items clean?

No. In general, we ask only that you return dishware and food service items lightly rinsed, debris-free, and replaced in the original cases provided. We ask you to shake out and air-dry linens. Barbeques and fire pits must be cool and empty of briquettes. We charge an additional cleaning fee for stoves and barbecues. For details, please refer to our planning guide or ask your event consultant for more details.

What is my responsibility for equipment return?

Responsibility for equipment remains with the customer from the time of delivery to the time of return. Please be sure equipment is secured when not in use and protected from weather.  Tables and chairs should be broken-down and stacked ready for pickup. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Laundry bags are provided with linen orders; please return them in those containers.

What happens if items are missing after the event?

The pickup staff will count the rental items on-site at your request to verify you are returning everything. We do charge for missing items not covered by the Equipment Protection Plan. If you find any rental items after the pickup is complete, please return them to our office and we will credit your account.

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Policies

Rates

The Base Rental rates cover a period of up to five days, allowing delivery or client pickup two (2) days before and return two (2) days after the event. See below for additional fees for longer rental periods. Prices are subject to change without notice.

Time OutRate
1-5 days Base Rental Rate
6-7 days Base Rental Rate X 1.5
8-14 days Base Rental Rate X 2
15-21 days Base Rental Rate X 3
22-31 days Base Rental Rate X 4

 Deposits, Confirmations, and Cancellations

A 50% deposit is required, along with a credit card number, to reserve inventory for your event with the balance due three (3) days before installation, customer will call or delivery. We will send you a secure link to review and sign your rental contract via our software partner, Sign & Rent. We do require that you confirm your contracts electronically as soon as possible. 

A 50% cancellation charge will apply to any rental items cancelled less than ten (10) days before delivery or will call pickup.  A 100% cancellation charge will apply to items cancelled less than three (3) days before delivery or customer will call pickup.  No credit will be issued for mutually agreed upon custom items or event-driven purchases; these items are subject to payment in full at time of reservation for all clients and are non-refundable.  No credit will be given for unused items.  Unless the order has been confirmed and reserved, all prices and availability are subject to change. 

Delivery and Pickup

Delivery charges are based on a combination of distance and total cost of the rentals as well as the time specific window for our arrival or pickup. 

Bright delivers to some of the most spectacular event settings. Some of these locations have driveways which might be difficult for our delivery trucks to navigate successfully. Low hanging branches, narrow bridges and tight corners can pose a hazard. To ensure your delivery location can accommodate, read more about our truck sizes here or ask your event consultant for more information.

Equipment Protection Plan

Customer has the option to accept Bright’s Equipment Protection Plan. If Customer accepts the Equipment Protection Plan, then Bright waives all claims against Customer for accidental breakage or damage to Rental Items, with the exception of third-party sub rental items, that occurs despite usage and handling with reasonable care. Items not returned to Bright within seven (7) days after your event are billed the full replacement cost.  Speak with your Bright event consultant to learn more. 

The Equipment Protection Plan is not insurance and it does not cover:

  • Rental items not returned
  • Theft
  • Damage resulting from vandalism or intentional or improper misuse 
  • Damage resulting from failure to secure Rental Items during transport, overloading or exceeding the rated capacity of the Rental Items
  • Damage to motors or other electrical appliances or devices caused by artificial current
  • Any damage resulting from overturning
  • Any damage resulting from use of the Rental Items in violation of any provision of this Agreement or violation of any law, ordinance or regulation
  • Any damage due to weather
  • Any Damage to third party sub rental items or specialty linens

Locations