Policies

Cancellation

A major credit card or debit card is required for ALL reservations.  We understand that changes do happen and if you must increase or decrease your order we ask that you do so at the earliest possible time. If you must decrease (by 25% or more of the total), cancel an order, or request a change to the week of delivery the following cancellation charges apply:

• If cancelled prior to 30 days of delivery date: Renter receives full refund
• If cancelled from 30 Days to 11 days prior to delivery date: Renter receives 50% of the cancelled amount
• If cancelled 10 Days or less to delivery date: Renter is responsible for paying the full amount

Payments

In order the confirm your reservation, a 50% deposit is due at signing; 100% is due 11 days prior to delivery. 12% interest per annum will be added to all delinquent accounts after 30-days.

Damage Waiver

Damage Waiver is not insurance, Renter is responsible for any loss or damage to the equipment and for its return in the same condition in which it was received, except for ordinary wear and tear. By accepting the Damage Waiver, however, Peerless agrees to waive its right to recover from Renter the amount damaged to the equipment while in Renter’s possession except that Renter will be responsible for the first $100.00 on damage/replacement costs in those instances where the damage/replacement cost in greater than $1,000.00. Renter agrees to immediately notify Lessor of any accident and promptly submit any applicable police reports.  Notwithstanding the foregoing, Renter’s liability for damage to the equipment will not be waived in the following circumstances: (a) any item or part thereof which is not returned, irrespective of the reason, including theft; (b) careless or abusive operation or use of the equipment; (c) use or operation of the equipment exceeding its rated capacity; (d) damage resulting from failure to perform or pay for all normal periodic and other basic service and maintenance; (e) operation or use of the equipment in a manner inconsistent with the instructions of the equipment manufacturer; (f) damage resulting from vandalism, malicious mischief or intentional abuse; (g) damage resulting from self-pickup or return while in transit; (h) damage resulting from use of the equipment in violation of any terms of this Rental Contract.

Extra Charges

Renter is responsible for extra delivery charge if not available at time of delivery/pickup. Renter is responsible for Setup and Breakdown of tables, chairs, linen, and dishware. Peerless can provide this service for a nominal fee, which must be arranged at time of reservation. Renter agrees to additional charges if equipment is not broken down and prepared the same as delivered (i.e. stacked, in containers, scraped clean, etc.) and authorizes charge by method used at the time of reservation. Additional charges will apply if equipment is not returned within designated rental period unless otherwise approved in writing.

Short Notice Fee

For all new reservations or changes to existing reservations; orders confirmed or changed within 3 business days of delivery or will call will incur the following fees: (i) 3 Business Days Prior – $150.00 labor fee; (ii) 2 Business Days Prior – $250.00 labor fee; (iii) 1 Business Day Prior – $350.00 labor fee